Our Guarantee & Warranty - Keegan Restoration Tampa

The Keegan Restoration Tampa Guarantee

Here’s the short version: if we restore your home and the repair fails within 365 days, we come back and fix it at no charge. That’s the 365-Day Done Right Promise, and it’s written into every job we do in Tampa. No fine print about “normal wear” or “act of God” that quietly voids the deal. We put it in writing before work starts, and Shane Pruitt, Owner, stands behind it personally. Since 2005, Keegan Restoration Tampa has operated under The Garrison Standard, which means exactly what it sounds like: show up inside the window, price in writing, do it by the book, leave the site clean, and stand behind the work for a full year. If you’re dealing with water in a slab foundation or mold creeping through a South Tampa crawlspace, you don’t need a contractor who disappears after the invoice clears. You need one who answers the phone a year later.

Call (850) 367-1316

What’s Covered

Every commitment below is part of The Garrison Standard. These aren’t aspirations. They’re what we do on every job, in every Tampa neighborhood, from Westchase to Seminole Heights.

• Workmanship for a full year. Every repair we make is backed by the 365-Day Done Right Promise, a written guarantee that says if it fails within one year, Keegan returns and makes it right at no charge.
• A free second visit if needed. The guarantee includes a free return visit if the repair fails within the guarantee period, so you’re never out of pocket for a corrective trip.
• On-time arrival, in writing. When we schedule a job, we commit to a window. The Garrison Code says show up inside the window, and we do.
• Written price before work starts. The price you approve is the price you pay. It never moves at the door, and it’s delivered before any work begins, on every job, no exceptions.
• Background-checked, uniformed technicians. The people in your home are vetted, identifiable, and trained to The Garrison Standard.
• Professional-grade equipment on every job. Our drying and extraction equipment comes from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, operated in compliance with IICRC, RIA, and IFA industry standards.
• Clean site, every time. The Garrison Code includes leaving the site clean. When we finish, you shouldn’t be able to tell we were there except that the problem is gone.
• Documentation formatted for your claim. Every job is recorded and formatted to support your insurance claim, with photo documentation and scope-of-loss details your adjuster can actually use.

Our Satisfaction Promise

If you’re not satisfied with the work, tell us. Call the same number you used to reach us the first time, (850) 367-1316. A live person answers every call, 24 hours a day, 7 days a week, including nights, weekends, and holidays. We don’t route you through a phone tree when you have a problem with work we already did.

Here’s how the make-it-right process works. You call and describe what’s wrong. We schedule a return visit on our dime, not yours. A technician comes out, looks at the issue, and we fix it according to the original scope of work, at no charge to you, for a full year after the original repair. If something we did wasn’t done right, we make it right. That’s not a slogan. It’s the guarantee, in writing, and it’s been that way since 2005.

Shane Pruitt, Owner at Keegan Restoration Tampa, stays involved when a customer raises a concern. We’d rather spend the money on a technician’s gas and a few hours of labor than have a Tampa homeowner wonder whether restoration companies actually honor what they promise. In this business, your reputation is the only thing between you and the next storm season.

Licensed & Insured Backing

Licensing and insurance are the quiet part of every guarantee, the part you hope never matters but are glad exists when it does. Keegan Restoration Tampa is licensed and insured, which means every job is performed under the accountability that state and carrier requirements impose. If a technician damages something inside your home, our insurance covers it. If the work doesn’t meet code, our license is on the line. That’s real accountability, not marketing language. The proof points are concrete: since 2005, Keegan Restoration Tampa has been part of the Garrison Partners family, which means we operate with the structure and oversight of a larger organization while serving Tampa as an independently owned and operated restoration company. Your claim, your home, and your year-long guarantee all sit on top of that foundation.

How the 365-Day Done Right Promise Works in Real Life

Say we dry out a water-damaged kitchen in Carrollwood after a supply line bursts. Six months later, you notice the baseboard we replaced is warping. You call (850) 367-1316. A live person answers. We schedule the return visit, come out, assess the issue, and fix it. You pay nothing. That’s the entire mechanism. No arbitration clause to wade through, no claim form to mail to a corporate office in another state. You call the same local team, and we handle it.

One thing worth understanding about restoration work in Tampa specifically: we’re dealing with humidity and heat that don’t exist in most of the country. A drywall patch that would hold fine in Denver can fail in South Tampa if the moisture reading wasn’t taken properly. That’s why we run professional-grade equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, and why our technicians follow IICRC, RIA, and IFA standards for psychrometrics and drying. The 365-Day Done Right Promise isn’t a marketing bet we expect to lose. It’s a reflection of how confident we are in the drying and repair work we do in this climate.

Why We Put It in Writing Before Work Starts

Most disputes between homeowners and restoration companies start with a price that changed after the crew arrived. We eliminated that problem entirely. The Garrison Standard requires a written price before any work begins, always, on every job, no exceptions. That written price is the same document that includes the 365-Day Done Right Promise. You see the scope of loss, the line-item pricing, and the guarantee language all in one place before you approve anything. If the repair fails within the year, the guarantee triggers automatically. You don’t have to argue about what was verbally promised. It’s in writing, and we honor it.

That’s the system Shane Pruitt built at Keegan Restoration Tampa. It’s simple on purpose, because restoration emergencies are complicated enough without adding contract confusion to the mix.

Written by Shane Pruitt, Owner at Keegan Restoration Tampa, serving Tampa since 2005.